Returns & Exchanges

At Exo Terra, we want you to be completely satisfied with your home decor and furniture purchases. If you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Carefully place the products in their original packaging, ensuring all hardware and assembly instructions are included to avoid restocking fees.

3

Ship It Back

Print your prepaid shipping label and drop off the package at any authorized carrier location or schedule a home pickup for larger furniture items.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing